I'm Nicola Mustone — Nico to most people — and I've spent over a decade at the intersection of technology, communication, and leadership, learning how clear systems and good writing make both teams and products stronger.
Today I'm a support lead at WordPress.com, guiding people, projects, and complex systems across the platform — helping teams and customers get the most out of WordPress.com and WooCommerce. A lot of my work is turning difficult, tangled things into guidance someone can actually act on.
Away from the support dashboard, I build small sites and tools, poke at machine learning, run the occasional D&D adventure, and cook things I have strong opinions about. This site is where I write about all of it — the overlap between humans and the tech they use. My personal site isnicolamustone.com.